Troubleshoot with us first

Before making a repair purchase, be sure to troubleshoot the issue with our support team. This will help us better identify the source of the issue and will best support your repair needs. Please reach out to us at info@centrance.com

If we cannot resolve the issue with you, we will ask you send the product to us for repair. Please do not send any product to us without first consulting the support team.

Sending the unit to us for repair

When you are ready to send the product to us, send your Service Request item to:

CEntrance
c/o RMA
1882 Elmhurst Road
Mt. Prospect, IL 60056
Tel : 833-236-8726

Please do not send accessories and only send the unit itself. We will test it, and determine if it needs repair or replacing. Once ready, tracking information will be sent to you .